What if my patient does not have a phone?

What if my patient does not have a phone?

Please have the patient provide a trusted phone number of someone they are willing to trust with their health information. Otherwise, please use  your usual office protocol for reminding patients of their appointments. Email appointment reminder for patients is not available on the MedMatch platform at this time. 

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    • Can my patient opt out of SMS texting?

      Yes, simply do not enter the patient's phone number. It is not required.

    • How long is a patient’s EHR stored on the MedMatch platform?

      Uploaded patient records are stored up to 30 days or until the information is downloaded by the authorized user. Demographic information about the patient remains on the MedMatch platform indefinitely.

    • Is my patient data safe?

      At MedMatch, we take data security seriously. All data is hosted on one of the world's most secure sites at AWS. Data stored at rest in the underlying storage is encrypted with 256 bit keys, as are its automated backups. Connection between you and ...

    • Can I reschedule a patient?

      Please follow the Re-schedule link on the referral notification, the Workboard notification, or under Track Referrals. 

    • Can I cancel a patient after confirmation?

      Yes, please follow the options provided during referral notification, the Workboard notification, or under Track Referrals.